Company Overview

The company is a modern hospitality group focused on elevated dining experiences and thoughtfully crafted events. It brings people together around great food, welcoming service, and memorable gatherings—whether guests are joining for a special celebration, a private event, or a night out. The culture is warm, guest-centric, and collaborative, with a team that values professionalism, communication, and genuine hospitality.

With an eye for detail and a passion for service, the company creates seamless experiences from first inquiry to final toast. It's a place where you'll be supported by a friendly, professional team and given room to grow as you contribute to high-touch guest interactions and event planning support.

Mission

We're looking for a Receptionist for event related phone calls to be the first friendly voice and helpful guide for guests planning celebrations and gatherings. In this role, you'll handle inbound calls and emails, respond to event inquiries quickly and appropriately, and keep information flowing smoothly to the event team so every guest receives timely, accurate support.

Your day-to-day will focus on answering phones, monitoring the inbox, sharing clear updates with teammates, and ensuring nothing falls through the cracks. If you enjoy being polite, punctual, and professional while communicating with care—and you love helping people plan memorable events—you'll feel right at home.

Key Responsibilities

Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence. You'll be a key connector between guests and the event team, ensuring every inquiry is handled promptly and professionally.

• Answer inbound phone calls regarding events and provide friendly, accurate information
• Check and respond to event-related emails quickly and appropriately
• Capture and organize inquiry details (contact info, event date, guest count, needs) for the event team
• Share timely updates and notes with event team members to ensure alignment
• Triage inquiries, escalate complex requests, and route messages to the right person
• Follow up on pending inquiries to maintain momentum and ensure a great guest experience
• Maintain a professional, polite, and welcoming phone and email presence
• Manage voicemail and ensure all messages receive a prompt response
• Keep basic reference information (FAQs, availability notes, standard responses) up to date for consistency
• Support scheduling of next steps (e.g., callbacks or Zoom discussions) when needed

Qualifications

• Years of Experience: 1–2 years in customer service, reception, or hospitality
• CRM Tool: Not required
• Softwares: Email and phone systems; calendar/scheduling tools; Google Workspace or Microsoft Office; Zoom
• Industry Knowledge Required: Hospitality/event inquiries and basic restaurant or events operations
• Specific Gender: No preference

Skills & Competencies

• Excellent verbal and written communication; polished phone etiquette
• Friendly, professional demeanor with strong customer service orientation
• Punctual, reliable, and highly responsive
• Attention to detail and strong follow-through
• Ability to multitask, prioritize, and manage time effectively
• Team-oriented with clear, concise information sharing
• Problem-solving mindset and calm under pressure

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and a quiet, professional workspace
• Ability to handle calls via VoIP/softphone and use Zoom for internal coordination
• Access to email and calendar/scheduling tools

Position Description

• Working Hours: 8 hours, from 6 PM till 2 AM Beirut Time
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• PTO (Paid Time Off): You may request time off anytime with advanced notice
• Salary Range: 1,000$ / month