Bilingual Lead Follow-Up and Appointment Coordinator
Remote- Salary: $1000 - Schedule: 4PM-Midnight Beirut Time

Company Overview

Based in the greater Montreal area, our premier medical aesthetics and skincare group operates two state-of-the-art clinics dedicated to delivering safe, personalized, and evidence-based care. Our experienced professionals empower clients to feel truly confident in their skin through transformative treatments provided within a refined, client-centric environment. We foster a collaborative, high-performance culture rooted in empathy, precision, and continuous learning—combining clinical expertise with clear communication and high-touch hospitality at every step of the client journey.

Mission

We're seeking an energetic, bilingual sales and customer service professional to serve as the primary voice of our brand. In this high-touch role, you will convert prospective client inquiries into confirmed appointments across our clinics via phone, text, and email. You will guide clients through our service offerings and promotions while maintaining immaculate CRM records and collaborating closely with on-site clinic teams.

Key Responsibilities

Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence. You’ll be the connection point between new leads and the clinics, ensuring every inquiry is handled quickly, professionally, and personally.

• Call new leads promptly after inquiry; qualify needs, timelines, and readiness to book
• Follow up consistently by phone, SMS, and email in French and English
• Explain services, promotions, and pricing accurately using provided training and scripts
• Recommend appropriate treatments and book appointments at the correct clinic location
• Coordinate with clinic teams to confirm availability and address client questions
• Send confirmations and reminders; reconfirm as needed prior to visits
• Manage reschedules, cancellations, and no-shows; re-engage to rebook
• Maintain accurate, detailed CRM notes for every conversation and next step
• Update lead stages, follow-up tasks, and appointment outcomes in the CRM
• Handle messages and leads from social media (Instagram and Facebook)
• Manage inboxes and message queues to meet response-time and follow-up targets
• Prepare daily/weekly reports on leads contacted, appointments booked, and pending follow-ups
• Use AI tools/templates to draft messages, organize tasks, and improve productivity
• Safeguard client confidentiality and follow best practices for data handling
• Participate in ongoing training on services, scripts, promotions, and objection handling

Qualifications

• Years of Experience: 1-3 years in lead follow-up, appointment setting, or phone sales
• CRM Tool: Not required
• Softwares: CRM software; VoIP/calling tools; SMS and email platforms; AI productivity tools; Instagram and Facebook messaging
• Industry Knowledge Required: Familiarity with aesthetics/beauty/wellness services is an asset (not mandatory)
• Specific Gender: No preference

Skills & Competencies

• Fluent spoken and written French and English; clear pronunciation and rapport with Quebec clients ( Mandatory)
• Friendly, professional, and persuasive phone manner; objection handling without being pushy
• Strong organization, time management, and consistent follow-up habits
• Excellent written communication for SMS and email in both languages
• Accurate CRM recordkeeping and meticulous attention to detail
• Target-driven mindset with resilience and proactive problem-solving
• Tech-savvy, quick learner; comfortable adopting new systems and scripts
• Reliable, independent contributor who collaborates well with clinic teams
• Customer-first attitude, empathy, and professionalism

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and a quiet, professional workspace
• Ability to make and receive calls, SMS, and emails via web-based systems
• Secure, private environment to handle client information
• Backup plan for power/connectivity during shifts
• Availability to work aligned with Montreal business hours

Position Description

• Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• PTO (Paid Time Off): You may request time off anytime with advanced notice
• Salary Range:$1000/month