Client Success Manager

• Working Hours: 12 hours, from 3 PM till 3 AM Beirut Time
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• Salary Range: 2,000 - 2,500 USD/month

Company Overview

The company builds AI-powered solutions that help B2B teams generate pipeline, book qualified meetings, and scale revenue with precision. By blending intelligent automation with human-centered strategy, it streamlines outbound prospecting, personalization, deliverability, and CRM integration—so clients can move faster and grow smarter.

It is a remote-first, customer-obsessed team that values ownership, transparency, and measurable outcomes. You’ll find a culture that rewards curiosity, continuous learning, and collaboration—where great ideas can come from anywhere and are quickly put into action.

Mission

We’re looking for a Client Success Manager who thrives on building long-term partnerships, driving adoption, and turning insights into results. In this role, you’ll own the client journey—from onboarding and training to optimization, renewals, and expansion. You’ll collaborate closely with Sales, Product, and RevOps to ensure each client hits their goals and sees clear, measurable ROI.

Day to day, you’ll lead onboarding plans, fine-tune campaigns, run check-ins and QBRs, share actionable recommendations, and proactively manage account health. If you enjoy a fast-paced environment, solving complex problems, and being the go-to partner clients trust—you’ll feel right at home.

Key Responsibilities

Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

• Own the end-to-end onboarding process: discovery, goals, success plans, timelines, and go-live.
• Configure or guide setup of integrations (e.g., CRM, email, calendars, domains) and validate data flows.
• Train client teams via Zoom on platform features, best practices, and workflows; create quick-reference guides and Loom-style walkthroughs.
• Monitor account health and KPIs (meetings booked, reply rates, pipeline created); proactively identify risks and opportunities.
• Run weekly/biweekly check-ins and QBRs; present insights, experiment plans, and clear next steps.
• Optimize outbound campaigns and sequences: audience targeting, messaging variants, A/B tests, and sending schedules.
• Oversee email deliverability hygiene (SPF/DKIM/DMARC checks, warming, list validation) in partnership with internal specialists.
• Manage support requests and escalations; coordinate with Product/Engineering to resolve issues within SLAs.
• Document outcomes, notes, and renewal dates in the CRM; maintain accurate account plans and activity logs.
• Build and maintain SOPs, playbooks, and templates to improve onboarding speed and ongoing success.
• Forecast renewals, mitigate churn risks, and identify upsell/cross-sell opportunities aligned to client goals.
• Translate client feedback into product insights; collaborate with Product on roadmap priorities and betas.
• Partner with Sales for smooth handoffs and consistent expectations from pre-sale to post-sale.
• Ensure compliance with data privacy and security requirements (e.g., GDPR/CCPA) across client programs.
• Create clear performance reports and executive summaries with recommendations and timelines.

Qualifications

• Years of Experience: 3-5 years in Customer/Client Success or Account Management within B2B SaaS or a related field
• CRM Tool: HubSpot or Salesforce (preferred)
• Softwares: Google Workspace, Slack, Zoom, Notion, ClickUp/Asana, Intercom/Zendesk, Excel/Google Sheets; familiarity with data visualization (e.g., Looker Studio/Tableau) is a plus
• Industry Knowledge Required: B2B sales development, outbound prospecting, and AI-driven sales automation; deliverability and CRM integrations are a plus
• Specific Gender: No preference

Skills & Competencies

• Exceptional written and verbal communication; confident client-facing presentation skills
• Strong analytical skills; able to translate data into clear actions and outcomes
• Project management and prioritization across multiple accounts and deadlines
• Technical aptitude for tools, integrations, and basic DNS/email deliverability concepts
• Proactive problem-solving, ownership, and risk management
• Relationship building, stakeholder alignment, and renewal/expansion negotiation
• Process thinking; adept at creating SOPs, playbooks, and documentation
• Comfortable operating in a fast-paced, high-growth, remote environment

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and a quiet, professional workspace
• Ability to run screen-sharing trainings and video calls (Zoom)
• Modern browser and permissions to support basic CRM/integration configurations
• Dual monitors recommended for multitasking during client calls

Position Description

• Working Hours: 12 hours, from 3 PM till 3 AM Beirut Time
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• PTO (Paid Time Off): You may request time off anytime with advanced notice
• Salary Range: 2,000 - 2,500 USD/month